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6 months ago
Now Vauxhall
Salary: up to £25,000 + bonuses (depending on experience)
Location: Hayes
Job type: Permanent
Contact: Julie White
Category: Customer Services Jobs, Aftersales

We have an opportunity for a customer focused Service Advisor to join our busy dealership in Hayes. 

Reporting in to the Service Manager, our Service Advisors are responsible for:

  • Arranging bookings ensuring that the personal/vehicle details are correct
  • Printing and pre-conditioning of job cards ahead of visit
  • Pre-contacting customers ahead of visit
  • Face to face contact managing the visit from start to finish
  • Ensuring accurate entries of customer details are recorded on to the database
  • Offering and selling available products to customers to agreed targets
  • Taking payments and explaining invoices to customers
  • Regular updating to customers ensuring a smooth and professional service
  • Carrying out customer follow ups to ensure the visit and work done was all ok
  • Contacting "no shows" daily to rebook jobs
  • Controlling the issue and return of loan cars to meet business and legal requirements
  • Managing work in progress daily, rebooking customers where parts have been ordered

Our ideal Service Advisor will have a proven track record within the motor trade, ideally with a volume brand. You will be a confident communicator with a professional and friendly manner. You will put customer service at the forefront of everything you do to ensure 100% customer satisfaction. You will also:

  • Be computer literate
  • Ideally have a full UK driving license

This is a full time position working Monday to Friday, 8am to 6pm with alternate Saturday mornings.

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