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4 months ago
Holt Recruitment
Salary: Up to £20000 per annum + + Company Benefits and In
Location: Basingstoke
Job type: Permanent
Contact: Holt Recruitment
Category: Customer Services Jobs, Aftersales

Service Administrator

I am currently working with a sought after company in the Basingstoke area who are now looking to expand with the addition of a Service Administrator into the busy service department.

Objectives & Key Responsibilities

  • To produce an accurate invoice/claim to allow prompt payment
  • To provide effective day to day workshop administration from job card to invoice
  • To ensure all scanned job packs meet the manufacturer's Warranty/R&M standard
  • To encompass a supportive role within general aftersales activities
  • Audit job card packs in line with manufacturer guidelines
  • Ensure all invoiced job packs are scanned in to file director against WIP number
  • Submit one link requests as required
  • Obtain and update order numbers
  • To resolve account queries within 14 days of receipt
  • To post and reconcile warranty/R&M payments on a weekly basis
  • To resolve R&M/Warranty denials and queries within 5 days
  • Maximise available hours to ensure sold hours targets are achieved
  • To maintain WIP to agreed levels throughout the month
  • Ensure WIP remains current and that any aged WIP can be explained
  • Ensure all claims submission timeframes are adhered to
  • Liaise with manufacturer as required via telephone, /

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