Are you a talented Service Advisor with Motor Trade Main Dealer experience?
We're after a brilliant person who will look after Service Customers - guiding them through the whole process from booking them in to seeing them happy and on their way - and everything in between!
You will be experienced in working in a Service Department and have used systems such as Kerridge, 1-Link and Loan-Car booking sites.
If you're looking to work with great brands and are committed to Superb Customer Service, then apply now!
Salary + Performance related Bonuses
We are looking for a talented Service Advisor with exposure and experience of being within a busy Service Department. The most important element of this role is someone who can work well under pressure, meet the company's CSI monthly targets and also give a service of excellence to all customers.
The Service Advisor will be fully responsible for the direction and development of this business division, working in line with the Service Manager to ensure all customers receive the best refreshing service and all needs are met.
COMPETITIVE BASIC SALARY
This is a great opportunity for a Service Advisor to join our busy team of 5 other service advisors, which prides itself on delivering a consistently high standard of customer care at all times.
HOURS OF WORK:
Monday to Friday 7.30am to 5.30pm / 8.00am to 6.00pm on a rota 1 in 3 Saturdays 8.30am to 1.00pm
Ensure customers are aware of service and repair work required to their vehicles in a professional manner
Advise on estimated costs of repairs and work to be undertaken
Sell additional products as appropriate to customers’ needs
Advise on timescales and collection arrangements
Produce job cards on in-house computer system (Kerridge)
Update customers and vehicle records
Document all warranty work in accordance with manufacturer policy
Preparation and completion of invoices
Previous / current experience within a franchised dealership is beneficial.
Full valid driving licence is essential
Friendly approach to customers and an engaging personality with great attention to detail offering the highest levels of customer satisfaction
Can work well on their own and to tight deadlines in a busy environment