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14 days ago
Automotive Recruitment Solutions
Salary: £25000 - £30000 per annum
Location: Northampton, Milton Keynes
Job type: Permanent
Contact: Dan Brown
Category: Service Advisor Jobs, Servicing and Repairs
Are you a talented Service Advisor with Motor Trade Main Dealer experience?

We're after a brilliant person who will look after Service Customers - guiding them through the whole process from booking them in to seeing them happy and on their way - and everything in between!

You will be experienced in working in a Service Department and have used systems such as Kerridge, 1-Link and Loan-Car booking sites.

If you're looking to work with great brands and are committed to Superb Customer Service, then apply now!

Salary + Performance related Bonuses


We are looking for a talented Service Advisor with exposure and experience of being within a busy Service Department. The most important element of this role is someone who can work well under pressure, meet the company's CSI monthly targets and also give a service of excellence to all customers.

The Service Advisor will be fully responsible for the direction and development of this business division, working in line with the Service Manager to ensure all customers receive the best refreshing service and all needs are met.

COMPETITIVE BASIC SALARY

This is a great opportunity for a Service Advisor to join our busy team of 5 other service advisors, which prides itself on delivering a consistently high standard of customer care at all times.


HOURS OF WORK:

Monday to Friday 7.30am to 5.30pm / 8.00am to 6.00pm on a rota
1 in 3 Saturdays 8.30am to 1.00pm

KEY TASKS


Ensure customers are aware of service and repair work required to their vehicles in a professional manner

Advise on estimated costs of repairs and work to be undertaken

Sell additional products as appropriate to customers’ needs

Advise on timescales and collection arrangements

Produce job cards on in-house computer system (Kerridge)

Update customers and vehicle records

Document all warranty work in accordance with manufacturer policy

Preparation and completion of invoices

EXPERIENCE REQUIRED


Previous / current experience within a franchised dealership is beneficial.

Full valid driving licence is essential

Friendly approach to customers and an engaging personality with great attention to detail offering the highest levels of customer satisfaction

Can work well on their own and to tight deadlines in a busy environment

Ability to work well under pressure

Good administration and organisation skills

Ability to negotiate and influence situations

APPLY NOW!

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