8 months ago
Senior Business Analyst
Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of Atlanta based Cox Enterprises, one of the world’s leading media companies and providers of automotive services, Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, we provide a national physical and on-line auction network, comprising 18 centres.
We also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration. In addition, Manheim is the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.
About the Role
The Business Improvement Team is a core part of the Inventory Solutions business, leading a wide variety of projects that are directly driving business improvement. All business improvement activity starts with the voice of the customer, and equal focus is given to both the internal and external customer. The ultimate aim of the Business Improvement Team is to support a continuous improvement culture.
Joining us as Senior Business Analyst, you will be responsible for gathering business requirements from internal and external customers; creating and facilitating workshops with key business stakeholders, producing requirement documentation and mapping business processes. Liaising with IT to ensure any technical solutions are fit for purpose and support the business process, you will provide onsite support in rolling out business improvement initiatives and support the scoping and implementation of process improvements.
This role demands an individual who has excellent communication skills and the confidence in leading meetings and presenting to others. You should have good attention to detail, following actions through from start to finish, and have a creative approach to problem solving, presenting information for decision making and providing recommendations where required.
With a good understanding of today’s systems and business processes, you will have previous experience in managing process improvements and be able to support diverse cross-functional and/or virtual teams. Acting as a role model, giving credible support and guidance, you will have experience of working with Development teams and being involved in the solution design of systems and processes, and have the ability to ask difficult questions and challenge professionally and creatively to ensure the success of the organisation and projects. We’d also like you to have a solid understanding of how to capture and document business requirements and processes, and be pro-active in identifying key responsibilities that form part of project delivery and department.