Harwoods Group is an automotive retailer representing prestigious car brands; Aston Martin, Audi, Bentley, Jaguar and Land Rover together with the truck brand MAN.We have a total of eighteen businesses providing sales and aftersales services across Sussex, Surrey, Kent and Hampshire.
Established since 1931, we are a successful and progressive third generation family owned business.In 2017 our turnover was £630m and we employed 900 people.We rank #6 in the Sunday Times ‘Top Track 250’, which league tables the UK’s private companies with a turnover of <£650m and <5,000 staff.
Our vision is to ‘create memorable experiences’.In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company.We feel it is equally important that our staff are well supported and are able to deliver these experiences working as one cohesive team.
With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and a career.
Portsmouth Audi was the first Audi business to be operated by Harwoods and was purchased from the AFN Group in 2000.
Our sales department offers the entire range of new Audi models, together with a large number of Audi approved used vehicles.Our Audi servicing centre is fully equipped with the latest diagnostic equipment, so our factory trained technicians are able to locate and rectify any faults, in order to comply with Audi’s high standards of maintenance.We also stock a range of genuine Audi parts and accessories in our comprehensive parts department.
We have a large team of hard-working, experienced staff, who are dedicated to delivering great customer experiences, with our customer-centric culture evident throughout the business.
The role of the Sales Executive is to:
All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.
Skills & Knowledge
Harwoods has 5 key competencies which describe the behaviours expected of all employees.For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.
Delivering Memorable Customer Service
Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.
High Performing Teams
Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.
Commercial and Operational Excellence
Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.
Innovation & Improvement
Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.
Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.