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about 1 year ago
Salary band: £30k - £40k
Location: Norwich
Job type: Permanent
Contact: Rachel Allen
Category: Sales

Job Description

This exciting opportunity exists within our Norwich Volkswagen Retailer

**Please note all applicants must follow the on line recruitment process**

With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.

As a Sales Executive, your Key Objectives will be:

Objective:  Sell maximum number of vehicles possible

Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales Manager / Operations Manager
Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet
Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximise sales
Keep up-to-date on competitor’s products, prices and specifications
Introduce and follow-up suitable sales prospects

Objective:  Achieve maximum profitability on sales

Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations Manager
Ensure all payments for vehicles are complete for each transaction
Negotiate sales for maximum profitability within limits of authority

Objective:  Ensure highest degree of customer satisfaction to achieve customer loyalty

Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally
Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately
Approach and receive customers promptly and courteously at all times
Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover
Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Operations Manager when needed

Objective:  Ensure customer awareness of options, accessories, extended warranty and finance facilities

Ensure timely and accurate completion of finance proposals and documentation
Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment and specifications etc

Objective:  Help retailer to achieve industry-leading standards of customer care and process efficiency

Plan and prepare for the daily sales meeting and conform with retailer reporting requirements
Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office
Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy
Operate a ‘share best practice policy’

**Strictly No Agencies**

Skills and Experience Required

About Us

Great products, potential for a global career, limitless opportunities – you’ll find it here at Volkswagen. With iconic vehicles such as the Beetle and the Golf GTI, few manufacturers have produced as many legendary cars as Volkswagen. Our brand holds a special place in people's imagination. But it’s our people who make us one of the most successful automotive brands. There’s a real sense of opportunity, progression and drive in everything we do.

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