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9 days ago
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Rental Customer Advisor


Arnold Clark
Salary: £19-£20k DOE
Location: York
Job type: Permanent
Category: Customer Services Jobs
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We’re looking for an organised and enthusiastic Rental Customer Advisor for our Car & Van Rental branch in York.

Hours

Full time, 42.5 hours per week, including weekends

About the role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied, permanent role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

* Delivering a consistently excellent level of customer care, both face-to-face and on the telephone.

* Using your brilliant communication and organisational skills to ensure your branch’s task list is actioned.

* Handling customer complaints and queries.

* Monitoring and controlling expenditure.

* Running daily reports and ensuring they’re acted on.

* Helping to promote the branch and keeping customer experience core to your focus.

* Occasionally covering at other branches when needed.

Essential skills

* Strong administrative skills.

* Demonstrable ability to work effectively as part of a team.

* Good communication skills.

* The flexibility to work shifts on a rota basis, seven days per week, and cover other branches.

* A full UK driving licence.

Nice to have (but not essential)

* Previous experience of working in the rental industry.

In return, you’ll receive one of the best employee benefits packages in the industry, including free private healthcare, life assurance and extensive training, as well as generous retail discounts.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
We’re looking for an organised and enthusiastic Rental Customer Advisor for our Car & Van Rental branch in York.

Hours

Full time, 42.5 hours per week, including weekends

About the role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied, permanent role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

* Delivering a consistently excellent level of customer care, both face-to-face and on the telephone.

* Using your brilliant communication and organisational skills to ensure your branch’s task list is actioned.

* Handling customer complaints and queries.

* Monitoring and controlling expenditure.

* Running daily reports and ensuring they’re acted on.

* Helping to promote the branch and keeping customer experience core to your focus.

* Occasionally covering at other branches when needed.

Essential skills

* Strong administrative skills.

* Demonstrable ability to work effectively as part of a team.

* Good communication skills.

* The flexibility to work shifts on a rota basis, seven days per week, and cover other branches.

* A full UK driving licence.

Nice to have (but not essential)

* Previous experience of working in the rental industry.

In return, you’ll receive one of the best employee benefits packages in the industry, including free private healthcare, life assurance and extensive training, as well as generous retail discounts.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Apply

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