The Peter Cooper Motor Group is the largest privately owned Volkswagen Retailer on the South Coast. Boasting over 35 years experience with the Volkswagen Group, Peter Cooper has grown with a strong customer focused reputation at the heart of the Company. Insistence on hiring the best people, giving them the best training, and investing in the best resources, ensures the company provides Peter Cooper’s customers with the best possible service. Our financial package and group employee benefits, makes working with The Peter Cooper Motor Group a fantastic career opportunity.
We are now seeking talented Receptionist to join our successful team in Southampton to ensure all customers and visitors receive a pleasant and courteous welcome while promoting the professional image of the company.
Key Objectives of the role:
· Ensure the volume of calls coming in to the branch are handled in a timely manner
· Ensure the highest standard of courtesy and professionalism when interacting with customers
· Update customer and vehicle records if and when required
· Help Retailer to achieve industry-leading standards of process efficiency and cost control
· Ensure compliance with company policies and industry guidelines
· Handle dissatisfied customers calmly and resolve complaints in a calm and professional manner
· Record each sales opportunity, contact and follow-up accurately onto daily activity control system
· Ensure the Reception/Welcome Area of the business is kept clear of clutter at all times
· Previous customer service and administration experience ideally within motor industry
· Confident and polite telephone manner
· Excellent Customer Service and communication skills
· Ability to build relationships easily
· Problem solving and decision-making skills
What can we offer you?
•Fantastic team environment
•Competitive rates of pay
•Career development and progression opportunities
•Family run business where you will be a valued employee