Are you an Experienced Service Advisor? Looking for a new challenge in the Prestige arena?
The role of the Service Advisor is to:
• Be the point of contact for customers requiring servicing or repair to their vehicles.
• Manage the flow of information between the workshop, the rest of the business and the customer.
• To handle customer enquiries and queries promptly and efficiently.
• Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out.
• Accurately maintain the service department loading system in line with workshop capacity.
• Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Understand and adhere to manufacturer service requirements.
• Maintain relevant systems ensuring accuracy at all times.
• Maintain safe working practices and abide by the working rules and standards of the business.
Great Group and Brand!
Monday - Friday 8am - 6pm and 1:3 Saturdays on a rota.
Basic Salary + Bonuses