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4 months ago
Downey's Kia Newtownards
Salary band: £15k - £20k
Location: Newtownards
Job type: Permanent
Contact: Emma Canmore
Category: Parts Advisor Jobs

Aftersales Advisor

Due to expansion and construction of our new flagship Kia showroom we are looking to recruit a Parts/Service advisor.

Your Role

You will provide support and first class customer experience at the Service Reception. Through excellent customer service you will promote and affect sales of parts stock, at retail, trade and workshop areas.

Your Main Duties


Organize workshop loading in an efficient manner to ensure utilization of workshop capacity

Carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and facilitate the sale of accessories parts and new vehicles.

Achieve parts sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers.

 Ensure that all customers at retail, trade and workshop areas are dealt with quickly and efficiently

Complete all administrative functions in an accurate and timely manner

Communicate and log any discrepancies of stock with Management


What we’re looking for

Exceptional verbal and written skills and excels in both telesales and customer facing roles

Demonstrates excellent attention to detail and accurate record-keeping

Collaborates with colleagues to support the achievement of increased profit and sales

Committed to achieving excellent customer relations and ensuring that customer’s expectations are met if not exceeded

Positive friendly and professional manner, demonstrates integrity, discretion and objectivity

Computer literate, including Microsoft Office Maths and English GCSE’s

A good technical understanding of motor vehicles

The ability to work on your own initiative with minimal supervision but also able to work successfully as part of a team

Prior experience working in the motor trade and/or customer service would be advantageous

Flexible approach and ability to work weekends.

A full and valid UK driving license is essential

Remuneration and Benefits

Salary negotiable depending on skills and experience. 22 days annual leave and 8 Statutory days entitlement. Benefits negotiable to suitable candidate.

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