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3 months ago
HCP INTERNATIONAL
Salary: £20000 - £22000 per annum + £23K - £25K OTE
Location: Canterbury
Job type: Permanent
Contact: Fifi Sclif
Category: Parts Advisor Jobs, Aftersales, Auto Parts Jobs

Calling all Parts Advisors!

My client is in pursuit of a vibrant Parts Telesales Advisor who possesses experience within the automotive industry, whether it be trade parts experience or of that within a main dealership. All candidates are welcome to apply!

This would a fantastic transition for a highly driven and knowledgeable Parts Advisor, to take a leap and join a welcoming team. You will receive extensive support and training and company are willing to provide you with a very generous basic salary and bonus scheme in return for your efforts. This position is based in Canterbury, Kent.

Why not take a look at what you will be required to do?

  • Handle incoming calls and customer enquiries within KPI's, using the approved greeting
  • Ensure the proper and accurate use of all systems to search and order parts
  • Complete all required documentation accurately and promptly
  • Deal with all cash and credit card transactions in line with guidelines
  • Achieve personal KPI's and revenue objectives with target customers
  • Accurately identify parts to meet the customer sales requirements
  • Utilise all product promotions effectively to achieve specific targets set
  • Identify and leverage potential sales opportunities within customer base
  • Maintain own product knowledge and awareness of competitor activity
  • Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
  • Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
  • Provide timely communication to customer on their credit status
  • Assist, liaise with and support the team to ensure good working relationships and delivery of excellent customer service
  • Work with the Parts Manager and others to achieve sales targets and provide a joined up approach to sales

In order to be successful for the Parts Telesales Advisor position, you must:

  • Be a self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
  • Be a confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
  • Have a passion for providing a great customer service experience
  • Be able to communicate effectively and build strong relationships with all key stakeholders
  • Have the ability to relate well to others and work as part of a team
  • Have excellent verbal and written communication skills with a professional telephone manner

What is on offer for you…

A competitive basic salary between £20,000 - £22,000 basic

£3,000 on top per annum (paid monthly) based on performance (very realistic)

Monday - Friday 8am - 6pm, 1 in 3 Saturdays 8am - 1pm

21 days holiday plus bank holidays

HCP International is acting as an Employment Agency in relation to this vacancy.

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