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about 1 month ago
Vantage Auto Recruitment
Salary: £20000 - £24000 Per Annum
Location: Salisbury
Job type: Permanent
Contact: Martin Oakley
Category: Parts Advisor Jobs, Aftersales

Parts Advisor
Prestige Brand

As a PARTS ADVISOR, your Key Objectives will be:

Objective: Accurately identify customer parts requirements

PARTS ADVISOR - Maintain an up-to-date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored
Remain aware of seasonal requirements and of parts needed in the event of a recall or special offer in the Parts Department
Attend training courses to develop job-related knowledge
Liaise with Parts Manager to monitor lost sales for inventory control

Objective: Maintain parts stock and stock records

Ensure all stock is kept securely and in good condition
Maintain stock control and guard against any unauthorised removal of parts stock
Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the parts manager
Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued
Assist the parts manager in all aspects of stocktaking

Objective: Process parts orders efficiently

PARTS ADVISOR - Ensure all paperwork, documentation and parts requisitions are completed accurately
Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely
Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines
Source the availability of additional parts from outside the retailer
Search for part numbers using the Electronic Parts Catalogue

Objective: Ensure the highest level of customer satisfaction

Satisfy customer requirements by identifying parts accurately
Answer customer queries regarding parts warranties in a manner that is easily understood
Receive customers promptly and courteously
Develop and maintain excellent relationships with customers by meeting and exceeding their expectations

Objective: Contribute to departmental compliance with company policies and industry guidelines

PARTS ADVISOR - Ensure the department is kept clean and tidy
Ensure the correct recycling of all disposed and damaged items in line with environmental regulations
Adhere to all Health and Safety and Company policies and procedures
Ensure manufacturer procedures appertaining to recycling/exchange units are adhered to

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