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9 months ago
MSX International
Salary: £32,000 increasing to £35,000
Location: Coventry
Job type: Permanent
Contact: Emily Stevenson
Category: Automotive Engineering Jobs


MSX International is the leading global provider of outsourced business solutions for the automotive industry. We have the hands-on experience of automotive best practices, the state-of-the-art technology and the in-depth information to boost company efficiency and profitability

Currently we are looking to fill the position of


Market Service Fix (MSF) Engineer


Based in Whitley, Coventry




The Market Service Fix (MSF) Engineer will work within the Jaguar Land Rover (JLR) MSF team to improve the ‘Right First Time’ fix rate and customer resolution speed through data collation and detailed problem definition. The MSF Engineer will act as a central point of information and communicate with JLR Engineering and global markets on a daily basis.


Candidate Responsibilities

·       Support the JLR technical teams and Retailer network to improve the overall data collection process to enable correct problem definition and provide technical resolution

·       Host online presentations with JLR Engineering and global markets on a daily basis

·       Create, update, analyse and store appropriate records to enable emerging concerns to be monitored

·       Provide the link between the National Sales Companies / Regional Offices, Product Investigation and Engineering

·       Provide the timely definition of escalated concerns between customer areas and JLR Engineering, creating ‘closed loop’ lessons learned process

·       Provide complete and accurate concern definition information to support the Quicker Service Fix (QSF) programmes

·       Contribute to ‘Right First Time’ fixes, increasing customer satisfaction and reducing repeat repairs


Candidate Specifications

·       Experience of completing vehicle repairs within a franchised Retailer, preferably at a Master Technician level or equivalent

·       Thorough knowledge of all aspects of modern vehicle systems and repair processes, particularly up-to-date electronics

·       Ability to describe and understand complex technical issues

·       Strong diagnostic and analytical skills

·       Excellent verbal and written communication skills

·       Logical thought processes and capable of asking non-leading questioning to confidently resolve technical concerns

·       The ability to multitask and run several projects simultaneously

·       Excellent knowledge of MS office package (Excel, Power Point, Word, Visio, Share Point)  is essential

·       Six Sigma qualification is advantageous


Working hours

·       Full time – 40hrs per week


What we can offer you

·       Starting salary of £32,000 increasing to £33,600 after successful completion of 6 months’ probation and to £35,000 at the end of the first year.) Other company benefits:

o   25 days annual leave

o   Company contributory pension plan

o   Cash back health care scheme

o   Life assurance

o   Company sickness policy

o   Salary exchange childcare vouchers

o   Car salary exchange scheme



MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity

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