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about 1 year ago
Progress Recruitment Solutions (UK) Ltd
Salary: £15k - 35k per year
Location: UK, West Midlands, North West, South East, South West
Job type: Permanent
Contact: Mary Thompson
Category: Service Advisor Jobs, Servicing and Repairs

Automotive Service Advisor

Location: Various locations

Salary: Up to £30,000+ OTE Per Annum

Hours: Full Time

Progress Recruitment Solutions (UK) Ltd are currently seeking to recruit Service Advisor’s to join our Clients main car dealerships in various locations around the country.

As a Service Advisor, you will deliver the highest level of customer service and care at all times. You will be the main point of contact for both internal and external customers meaning communication and organisational skills are key to this role in order to deal with customers both over the phone and face to face as well as working to tight timescales under pressure in a busy service department. You will need to be quick to identify opportunities to upsell as well as being in tune with the customer’s needs. You must display a customer first attitude whilst maximising sales and showing passion for the product.

Your responsibilities:

To provide a consistently outstanding level of customer care

To book service and repair work whilst keeping up to date on stock levels

To keep customers fully informed of progress and to advise them of any extra work needed

To organise loan car bookings

To invoice on time and accurately used warranty transactions are submitted and invoiced daily

To follow Inchcape policies for obtaining and processing payments

To play a part in a motivated team, achieving hours sold targets

To use Kerridge and Dialog to maintain accurate customer records

To make telephone calls to follow up, upsell and check progress

To convert as many calls into bookings as possible

To apply candidates must:

Have effective communication skills

Be committed to delivering excellent customer service

Have a good standard of verbal and numerical reasoning

Have a good level of computer literacy

Have a keen eye for detail

Have proven previous experience in a target driven role

For details or to apply please contact Progress Recruitment Solutions (UK) Ltd - quote Job Ref PRSService1

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