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7 months ago
Progress Recruitment Solutions (UK) Ltd
Salary: £45k per year
Location: Canterbury
Job type: Permanent
Contact: .
Category: Aftersales Manager

Motor Trade Aftersales Manager
Canterbury
Monday - Friday and Alternate Saturdays
£45,000 OTE - Depending on Experience

We are recruiting for a experienced and a driven After Sales Manager for a main dealer in Canterbury. The main purpose of your role is to ensure that the After Sales departments achieve their objectives and deliver excellent service to all customers. We are looking for someone with previous/current experience in this role.

Job Description
To ensure that all After Sales departments achieve profit margins in line with budget forecasts and annual objectives
To foster and maintain a high level of customer satisfaction and quality service. All employees of this firm are required to carry out their duties in accordance with the firm’s Quality Policy and Procedures.
To maintain all relevant customer satisfaction documentation and ensure that all staff are familiar with the firm’s, and manufacturer’s, customer care policies.
To ensure high standards of quality and workmanship.
To control and oversee the correct operation of the After Sales Department on a day- to-day basis in the following key areas, using established systems and procedures:

Workshop loading and labour sales.
Discounting and Goodwill policy.
Manning and staff rotas.
Advertising, Promotional & Prospecting activities.
Parts stocking levels and turnover
Parts re-order procedures and VOR order levels.
Customer satisfaction and CSI scores.
Special tooling and workshop consumables.
Staff training and disciplinary procedures.

Apply now or please contact Progress Recruitment Solutions (UK) Ltd and quote reference PRS19661 for more information about this role.

Our standard procedure is to speak to you before we send your CV out to any of our clients so please make sure that your contact details are on your CV.

Candidate requirements:
You must have current experience within a Aftersales Manager/Service Manager or Parts Manager position within a franchised Dealership
You must have excellent knowledge of the aftersales department
You must have a full manual driving licence with no more than 6 points
You must live within 30 minutes of Canterbury

Apply now or please contact Progress Recruitment Solutions (UK) Ltd and quote reference PRS19661 for more information about this role.

Our standard procedure is to speak to you before we send your CV out to any of our clients so please make sure that your contact details are on your CV. Due to high level of applications, we can only speak to candidates that are suitable so please ensure your CV is up to date.

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