Halfords Autocentres have an exciting opportunity for a Mobile Technician to join the Autocentres team. The role will be field and garage based covering the Altrincham area.
As a Mobile Technician, you will be responsible for delivering Halfords Mobile Expert services to a high technical standard whilst giving exceptional customer service, delivering the required work on time and safely.
What will the role involve?
You will be responsible for delivering all Halfords Mobile Expert services to the right technical standard, in a professional manner and working at the highest safety standards at all times.
You will receive bookings through a smart phone App in which you will pick stock up from your local shop or garage, drive to customer's homes/places of work to carry out the jobs booked in.
You will complete the jobs, giving fantastic customer service, gain customer feedback and if no other jobs booked in return back to the garage/shop where you will have other standard jobs booked in for you to complete.
A good proportion of the jobs will be:
Oil & Filter changes
Aircon re charges
Window screen chips repairs
Dash camera wiring
You will receive bonus on Customer Service feedback and jobs completed which will be competitive
What skills are we looking for?
You will have previous experience working face to face with customers and giving high levels of customer service. You will have excellent communication skills; skilled at identifying customer needs, a self starter, with the ability to act on own initiative and identify best way forward.
You will a be a qualified Technician with a level 2 qualification, a full clean driving licence and understand of Health & Safety regulations and practices.
Verbal and written (Text) communication with customers to be professional and courteous at all times. You will have a positive attitude with a can do attitude that will be able to enhance the Halfords brand.
It will be your responsibility for the safe keeping of the Halfords Mobile van and all equipment and safely driving the Halfords Mobile van.
You will work as part of the Halfords Autocentres team when not on a Halfords Mobile job and report in to the Centre Manager when not on Halfords Mobile job.
You will be proficient in the use of Office and have a good understanding of car mechanics.
Hours of work will be 4 days a week 8am-7pm with one hour for Lunch on a rota basis
A variety of days from Mon - Sun (One weekend on, one off rota basis)
What's in it for you?
In return, we will offer the successful Mobile Technician £22,000-£25,000 depending on experience, Life Cover, including a Childcare Voucher Scheme, Pension Scheme, and countless Training and Progression opportunities. This role also comes with a van (which will need to be kept at the garage or shop overnight) and tools.
Closing date 13th May 2018
Halfords Autocentres reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.