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3 months ago
Volkswagen
Salary: Up to 34,500 depending on experience
Location: Maidenhead
Job type: Permanent
Contact: Gemma Birch
Category: Dealership

This exciting opportunity exists within our Windrush Volkswagen Maidenhead Retailer

 

**Please note: all candidates must follow the on-line application process**

 

With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.

 

Salary

Basic up to £34,500 depending on experience

OTE Up to 45K

 

Hours of work

Hours Monday – Friday  8.00am  – 17.00pm

Saturday 1 in 3  - 9.00am – 13.00pm

 

Volkswagen Master Technician

 

Overall Objective

 

Accurately and skilfully undertake the repair and servicing of vehicles

Support the Workshop Controller in the running of the service facility

Detect and diagnose faults and establish work required

Deal with all customers directly in a customer-facing role and fulfil all tasks to the customer’s complete satisfaction

Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines

 

Key Tasks

 

Objective: Accurately and skilfully undertake the repair and servicing of vehicles

Perform service and advanced diagnostic repair work as directed and in accordance with established and documented procedures, as well as conducting routine service work

Analyse work orders carefully to understand a vehicle’s condition, the accuracy of the diagnosis and what work has been agreed to

Maintain the highest standards of workmanship in line with the latest technical guidance and evolving technical practice

Document completed work orders, ensuring hours and materials used are accurately and appropriately recorded and all warranty material is kept and returned to the Warranty Clerk

Minimise wastage of all materials, oils and fluids

 

Objective: Support the Workshop Controller in the running of the service facility

Assist the Workshop Controller in scheduling and prioritising work, advising on service work requirements that affect service prioritisation and supervising the completion of jobs to ensure that the highest standards of workmanship are achieved

Assume a leading position within the Workshop and advise on work priorities

Act as guide and mentor to junior level technicians, providing them with technical advice on work where required and assist the Workshop Controller with the induction of new staff

Be proactive in suggesting better ways of working, as appropriate

Undertake all other tasks and responsibilities as requested by the Workshop Controller

 

Objective: Detect and diagnose faults and establish work required

Test vehicles and provide diagnostic reports to the Workshop Controller and service reception

Observe, recognise and report on vehicle and component serviceability

Conduct pre-service booking discussions with customers to resolve any issues, using customer-facing skills to understand and interpret faults leading to an accurate diagnosis

Communicate with staff and customers over fault diagnosis in a clear, unambiguous way

Communicate with all other areas of business affected by potential work requirement e.g. Parts, Bodyshop, etc.

 

Objective: Deal with all customers directly in a customer-facing role and fulfil all tasks to the customer’s complete satisfaction

Meet customers at new vehicle handover, setting up the vehicle and demonstrating technical features to customers as required

Receive customers courteously, in line with the Volkswagen quality programme

For post-service booking communicate clearly and unambiguously when explaining a fault diagnosis or work required

Safeguard and protect the customer’s vehicle and its contents while being repaired or serviced, ensuring adequate seat protection is used in every vehicle

 

Objective: Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines

Ensure vehicles comply Volkswagen and industry safety standards when returned to customer and any faults have been reported and noted on the job card

Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility

Check the condition and ensure the correct maintenance of tools, equipment and other materials in accordance with company policy

Follow safe working practices and be proactive in suggesting possible improvements

 

**Strictly No Agencies**

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