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7 months ago
West Way Nissan
Salary: Negotiable, plus car
Location: UK, West Midlands, North West, South East
Job type: Permanent
Contact: Andy Buswell, Group HR Manager
Category: Automotive Training Jobs , Trainer Jobs

West Way Nissan - Group Trainer

West Way Nissan, the UK's largest Nissan Dealer Group, has an exciting new opportunity for a talented Group Trainer to support all aspects of training and development.

The Key responsibilities are:

  • Work with the Group Training Manager, Group HR Manager, Operations Board, and West Way Management to formulate training programmes and workshops for managers and employees across our businesses
  • Develop and deliver sales and service process training.
  • Deliver performance and motivational training to instil a culture of exceptional performance.
  • Develop and deliver training to ensure the Group and its employees are compliant with FCA
  • Develop and deliver inspirational monthly induction courses by region
  • Provide team and 1:1 Coaching of the highest quality
  • Design and deliver inspirational, industry leading internal training courses and any associated programmes/events, as identified by the business
  • Train, coach and facilitate managers and employees to develop consistency and competence across key roles.
  • Plan, communicate and review training programmes on a regular and timely basis.
  • Champion the highest standards of performance and customer service
  • Develop apprenticeship programmes and coach mentors and apprentices.
  • Identify high quality and cost effective third party training providers where appropriate.
  • Work closely with Nissan Academy to ensure the Group and its employees achieve accreditation.
  • Work closely with RCI, Kerridge and Contact Advantage to improve standards
  • Provide coaching to management to enable effective reviews and appraisals to be carried out.

The ideal candidate will demonstrate the following:

  • Excellent presentation and training course delivery skills
  • 1 to 1 coaching skills
  • Ability to communicate with all levels of staff
  • Interesting and engaging to colleagues
  • Good sense of humour
  • Outgoing personality
  • Flexible, with the ability to work at all locations in the Group
  • Car Dealership management experience
  • Experience of selling and delivering the highest levels of customer service
  • Experience of managing people

Whilst previous experience as a trainer is ideal, West Way will consider other applicants who can fulfil the above criteria. The position is field based and a substantial amount of business travel is likely.

Previous retail motor industry experience is essential.

We offer a competitive salary with bonus and company car.

Please apply to Andy Buswell, Group HR Manager with a covering letter and CV.


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