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6 months ago
Bell Truck & Van Ltd
Location: Stockton-on-Tees
Job type: Permanent
Contact: Francesca Adair
Category: Aftersales Manager

A rare opportunity has arisen and we are recruiting for a General Aftersales Manager in Billingham.

Are you Dynamic, Driven and looking to join the Mercedes Benz family?

Can you thrive in a fast paced environment and deliver world class customer service, including industry leading people development?

If the answer is yes to all of the above then we want to hear from you!

We are recruiting for a General Aftersales Manager at our Mercedes-Benz Dealership here at Bell Truck and Van, Billingham. You will be part of an ambitious team that thrives on delivering customer service excellence.

Essential Criteria

  • The ideal candidate will have experience and qualification in the motor trade at a similar level
  • Hard working with the ability to work under pressure
  • Enthusiastic and dedicated approach to work
  • Ability to build and maintain customer relationships
  • Professional, Proactive & Highly organised work ethic
  • Strong Leadership and Management skills.
  • Full UK Driving Licence

Main duties include:  

  • You provide employees with vision, strategy and objectives.
  • Full understanding of up to date legislation, including: Employment Law, Consumer Rights Act and GDPR
  • Management of all internal KPIs, ensuring profitability and a solid understanding of management accounts.
  • To ensure that all expenses and purchases are managed in line with company procedures.
  • To visit customers when appropriate and develop and maintain the customer base.
  • To adhere to BTS complaint procedures and ensure that all customer queries are dealt with timely.
  • To ensure that all staff are managed in line with company/MBUK methods of work and procedures.
  • To ensure that the service and parts departments achieve dealer standards and BER as set by MBUK.

This is an excellent opportunity to join a fast paced, new and dynamic organisation.

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