Croydon Dealership, CR5
£25,000 pa + bonus, OTE £30,000 pa
Mon – Fri 8am to 6pm
1-in-3 Saturdays 8:30am to 1pm
Renault Croydon seeks an experienced Automotive Service Advisor to join our aftersales team. An immediate start is available and the role will be based at our dealership in Coulsdon, CR5. Previous dealership service advisor experience is essential for this role.
The Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, timescale, arranging courtesy cars, liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.
We are looking for someone who is a confident automotive service advisor and used to dealing with customers both face-to-face and over the phone. As well as having exceptional customer service skills, the ideal candidate will have the ability to promote our products and services confidently and also accurately book appointments and finalise costs for customers who visit our dealership to have their vehicle serviced.
A solid track record as a dealership service advisor, service booking advisor or service receptionist is essential. Candidates with experience in using Kerridge, ADP Autoline or CDK Drive will be prioritised.
Occasional movement of customer and courtesy cars will be involved in this role, so applicants must hold a full UK driving licence to be eligible for this role.
The hours for this role are 8am to 6pm Monday to Friday with one hour for lunch, and 1-in-3 Saturday mornings on rota from 8:30am to 1pm.
In return we offer a basic salary of £25,000 per annum plus monthly Service Advisor bonus scheme, typical OTE £28,000-30,000 pa.
Fringe benefits include 24 days annual leave, pension (4%, 4%) and excellent career prospects within the corporation.
HOW TO APPLY:
To be considered for this vacancy, please reply including your latest CV and a brief covering letter.
PLEASE NOTE: due to the high number of responses received, regretfully we are only able to respond to successful applicants. A member of the Recruitment Team will contact successful candidates shortly.
No Agencies please.