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8 months ago
ALD Automotive
Location: Bristol
Job type: Permanent
Category: Customer Services Jobs
About ALD Automotive

We are Europe’s 2nd largest vehicle leasing and fleet management company and manage over 110,000 vehicles on UK roads today. Globally, our Group manages over 1 million vehicles across 40 countries and we are owned by Société Générale, one of the largest banks in the Eurozone. We have been operating in Bristol since 1958 and are widely recognised as one of the industry’s leading service providers, with a proven portfolio of award winning products for major plc’s, small businesses and private individuals alike.

Managing a number of different sales channels we have experienced exciting growth over the last 5 years and as a result we are currently recruiting to join our expanding team in a dynamic and evolving customer service environment.We are currently recruiting a Dealer Services Executive to join our busy Dealer Services team.

About the Position

We are looking for an organised candidate with experience in an administrative customer service role who can quickly make an impact within the department.

The Dealer Services Executive will need to have had experience in a Sales, Financial or Customer service environment, and have developed excellent communication skills, as well as have working knowledge of the basic computer packages and a good grasp of literacy.

Duties to include (not an exhaustive list)

*Handling a range of enquiries from car dealers throughout the vehicle leasing and purchasing lifecycle

*Investigating issues, adhering to our client’s guidelines, and liaising with the relevant teams to ensure that problems are fully resolved and customer satisfaction is achieved

*Processing manual quotations, proposals and enquiries on DSI as required, ensuring it is kept up to date

*Working closely with the Sales personnel to maximise business opportunities

*Using your excellent eye for detail to check documentation and perform a variety of administrative activities to ensure the efficient running of the business.

*Gaining good knowledge of retail products offered and be able to explain and answer queries as necessary

*Seeking to exceed all customer expectations and ensuring that an excellent experience is provided and all customers are treated fairly.

*Communicating with the team and senior members of the team any issues that arise

Key skills

*Previous experience in a customer service/sales role is essential

*Ability to meet deadlines in a fast-paced environment.

*Excellent written and verbal communication skills across the board and with people on all levels

*Working knowledge of Microsoft packages i.e. Outlook, Word, Excel

*Numerically competent and have an ability to run accurate reports regularly

*Excellent attention to detail and accurate checking and recording skills

*Ability to support your team while working on individual targets

*Professional attitude and approach to work

*Commercial awareness

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