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11 months ago
Auto Talent
Salary: Up to £22500 per annum + Benefits
Location: Lichfield, Birmingham, Walsall, West Bromwich
Job type: Permanent
Contact: Ellen Harris (AutoTalent)
Category: Customer Services Jobs, Aftersales

We have a great opportunity for an experienced Customer Services Coordinator to join a large independent commercial vehicle fleet service and support company based in Aldridge. As a Customer Services Coordinator you will be joining an established team to help with the increase in business.

Your main duties as the Customer Services Coordinator include:

  • Answering inbound calls to the Customer Service Centre
  • Organise work flow of engineers to meet productivity, efficiency and quality targets
  • Use Kerridge to log all jobs
  • Update customer records on CRM System
  • Keep customers updated during works and ensure they receive the optimum customer experience.
  • Upon job competition by engineer process customer invoices in the Kerridge system
  • Escalate any invoice or query to the appropriate supervisor or coordinator.

As the Successful Candidate you will be:

  • From a Customer Service Centre Background
  • Experienced within a customer orientated, service environment, preferably within the automotive industry
  • Strong IT Skills, Kerridge or R2C experience preferred
  • Fluent in English with excellent verbal and written communication skills
  • A proactive problem solver capable of dealing with internal and external customer queries

Salary, Working Hours:

  • Any 5 out of 7-day rota Monday to Sunday
  • 8-hour shifts between the hours of 6am and 10pm
  • £22,500 PA
  • Pension
  • Regular Target Incentives.

Due to the volume of applications we receive we will only be able to contact you should your skill set, and experience match our client's requirements.

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