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about 1 month ago
Forward Thinking Personnel
Salary: Salary competitive plus benefits
Location: York
Job type: Permanent
Contact: Susan Valentine
Category: Customer Services Jobs

Our clients, a Group of successful Accident Repair Centres are currently seeking a Customer Service Advisor for their York site.

Salary very competitive plus benefits.

Working hours are Monday to Friday 08:00hrs to 17:00hrs and one in Three Saturdays 08:00hrs to 12:00hrs.

Key tasks:

Objective: Provide excellent support and administrative service to the Paint & Body Centre operations

  • Manage event driven SLA’s – contacting customer within time scales
  • Update and maintain vehicle repair records
  • Document and log all transactions on our management system
  • Manage the courtesy car fleet, ensuring Insurance cover on all cars at all times
  • Manage the Drivers time to ensure cars are collected and delivered as promised

Objective: Deal efficiently with customer and colleague requests and queries to ensure total satisfaction

  • Ensure courteous and cost-effective use of the telephone
  • Maintain effective liaison with all members of the team, forming a strong sense of teamwork within the department, and ensure accurate and timely feedback of information to appropriate persons

Objective: Paint & Body Centre to achieve industry-leading standards of process efficiency and cost control

  • Manage, maintain and cleanse customer and customer history files
  • Maintain payment records and conduct all transactions accordingly so that all cash, cheques and charges are accounted for, following company policy for cash handling
  • Undertake all other tasks as requested by Bodyshop Manager
  • Ensure compliance to all health and safety procedures and company policy

Please feel free to call Susan Valentine at Forward Thinking Personnel for any further information.

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