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about 1 year ago
Euro Car Parts
Salary: Competitive + Bonus
Location: Suffolk, Bury St Edmunds
Job type: Permanent
Contact: Katie Shaw
Category: Customer Services Jobs, Parts Advisor Jobs, Car Sales Jobs, Service Advisor Jobs, Service Manager Jobs

This is an excellent opportunity for a target driven, tenacious Customer Service Supervisor based at our Bury St Edmunds branch. You will be proactive in your approach and able to develop and maintain excellent relationships with our customers. We offer a competitive salary plus bonus and genuine opportunities to progress within this Fortune 500 Company with over 200 branches throughout the UK and still growing!

Euro Car Parts an LKQ company is the largest automotive aftermarket specialist in the UK, with circa 9,500 employees and over 200 branches nationwide. The business is on track to achieve another record year in terms of, sales and investment into infrastructure, with annualised sales now exceeding £900 million. Euro Car Parts is one of the UKs biggest entrepreneurial success stories of recent times.  

Euro Car Parts distributes parts for all makes of cars, including Korean and Japanese programmes and light commercial vehicles.  They have over 140,000 different stocked part numbers, significantly exceeding its competitors and this number is constantly growing. 

The Opportunity:

As Customer Service Supervisor, you will be expected to deliver outstanding customer service to our counter customers, deliver first class shop standards and support the BM with warehousing tasks from the counter workstation. You will also deputise for any warehouse routines as necessary during BM absence. Duties will include:

  • Driving sales & margin performance through add-on sales, promotions and special offers e.g. brake fitting kits etc
  • Ensuring all stock is picked quickly and accurately
  • Ensuring all monies are processed efficiently and cash is all accounted for
  • Queue management needs to be professionally controlled keeping the customers informed of delays etc.:
  • Following up non-collected Click & Collect orders to drive additional sales
  • Supporting warehouse stock process as required from the counter as requested by the BM e.g. processing credits etc
  • Supporting the BM as and when required with fleet management
  • Dealing with customer complaints and turn them into ECP advocates whilst improving customer connectivity & relationships
  • Supporting the counter team to develop their customer service skills and conduct feedback on performance daily
  • Developing the team through reviews, record progress of the counter team and identify plans to get back on track where required
  • Ensuring full induction training and support for all new counter starters
  • Briefing the counter team to keep everyone aligned and motivated outlining the day’s challenges and opportunities
  • Identifying successors for counter duties from 10 hour fixed contract team in conjunction with BM
  • Recognising positive performance especially in relation to customer service and acknowledge it, give specific examples

Hours of work:

50.33 hours per week. Monday to Friday from 8am - 5.30pm or 8.30am – 6pm and alternate Saturdays from 8am - 4pm  

­­­­­­­­Your career with Euro Car Parts is only limited by your ambition and will to succeed.

For exceeding expectations in this fiercely competitive market we offer;

  • A highly competitive salary
  • Uncapped monthly bonus
  • Genuine career progression
  • Holiday discounts with cashback
  • Up to 40% discount for tickets to major family attractions and cinemas
  • Up to 20% discounts for various high street retailers
  • Plus amazing deals and discounts for 3000 gyms in the UK

This vacancy represents a superb career opportunity for a suitably experienced individual looking to take their career to the next level with the UK's leading Automotive Aftermarket Distributor.

Due to the large volumes of CVs we are currently receiving we are unable to respond to each applicant individually.


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