We have a fantastic opportunity available for a Customer Service Apprentice at Slough Audi. As an Apprentice, you’ll benefit from extensive training from Sytner and our manufacturer partner Audi whilst gaining hands on work working with the Audi brand. You will be given the opportunity to specialise in either Sales or Service after 6 months.
Duties may vary but will typically include:
To be friendly and approachable with an aim to help make customers feel comfortable and relaxed throughout their Retail experience.
Assess the customer’s needs and requirements, providing customers with specific information about all Audi products and creating desire and rapport.
To excite customers about the brand whilst promoting the benefits and unique selling points of Audi Cars, accessories and vehicle ownership.
To provide a ‘hub’ for product knowledge, ensuring that product knowledge remains current and up to date; and provide a conduit for product knowledge for the retailer.
To deal with customer requirements for service and vehicle repairs in an efficient and courteous manner, ensuring customer requirements are fully understood and communicated in an effective manner to other members of staff to achieve a high standard of customer satisfaction.
To support, aid and assist the Service Manager in all areas of customer handling, problem solving and delivery of Best Company to work for and Best Company to do business objectives.
To support, aid and assist the Service Manager in achievement of Workshop productivity levels.
To record vehicle details and service histories accurately and effectively carry out customer follow up in order to promote sales of labour, parts and fitted accessories.
To be the first line of communication – meeting and greeting customers and visitors to the dealership in a professional and friendly manner.
To receive all incoming telephone calls for the dealership in accordance with company policy.
To deal with customer requirements in an efficient and courteous manner, ensuring customer requirements are fully understood and communicated in an effective manner to other members of staff to achieve a high standard of customer satisfaction.
To ensure highest standards of personal appearance, housekeeping and availability of facilities in reception/showroom area.
To promote excellent customer and public relations to help grow the perception and image of the dealership.
To ensure systems and methods in all administrative matters are carried out in line with Sytner Group policies.
To ensure accurate records are kept and updated.
In order to be successful you will need to possess the following:
Candidates must have a keen interest in the motor industry and be reliable, with excellent timekeeping and attendance.
You should also:
Be confident with an outgoing personality
Have a smart and professional appearance and manner
Be Self - Motivated
Good sense of humour
Excellent communication skills, both written and verbal
Good level of numeracy
Ability to negotiate
Ability to build and maintain good customer relationships
Competent IT skills – both computers and other hardware such as tablets, smart phones etc.
An interest in vehicles and their new technologies
Ability to communicate technical knowledge to customers
Good presentation skills
Excellent organisational skills and the ability to work under pressure
Ability to work as part of a team as well as on your own caseload of work
Excellent work ethic
A full clean driving licence is essential.
A full clean driving licence is essential.
Maths & English GCSE grade A-C or equivalent
Future Prospects: To become a permanent member of the Sytner team
Training to be Provided:
This Apprenticeship usually 13-14 months: you will gain a Level 2 Customer Service Practitioner and be given on the job training covering all aspects of the dealership. Your time will be spent in a place of employment where you will get to learn practical skills from seeing the real working environment. You will shadow qualified advisors so that you are able to learn first-hand how to go about your job. You will also get the opportunity to assist in the day to day tasks. A Remit Development Coach will visit you at the work place to complete teaching and learning with you. You will also attend workshops at a designated dealership to complete teaching and learning.