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3 months ago
Forward Thinking Personnel
Salary: Salary competitive and negotiable
Location: Harrogate
Job type: Permanent
Contact: Susan Valentine
Category: Service Advisor Jobs

Our clients, a very successful Group of Bodyshops with multi sites are currently looking to appoint a Customer Service Advisor for their Harrogate site.

The hours of work are Mon - Fri 8am - 5.30pm and 1 in 2 Saturday mornings only between 8am - 12pm.

Salary competitive and negotiable.

Provide excellent support and administrative service to the Paint & Body Centre operations

  • Manage event driven SLA’s – contacting customer within timescales
  • Update and maintain vehicle repair records
  • Document and log all transactions on our management system
  • Manage the courtesy car fleet, ensuring Insurance cover on all cars at all times
  • Manage the Drivers time, to ensure cars are collected and delivered as promised

Deal efficiently with customer and colleague requests and queries to ensure total satisfaction

  • Ensure courteous and cost-effective use of the telephone
  • Maintain effective liaison with all members of the team, forming a strong sense of teamwork within the department, and ensure accurate and timely feedback of information to appropriate persons

Paint & Body Centre to achieve industry-leading standards of process efficiency and cost control

  • Manage, maintain and cleanse customer and customer history files
  • Maintain payment records and conduct all transactions accordingly so that all cash, cheques and charges are accounted for, following company policy for cash handling
  • Undertake all other tasks as requested by Bodyshop Manager
  • Ensure compliance to all health and safety procedures and company policy

In return our clients are offering a superb, professional working environment with excellent benefits and the potential to grow within their company.

For more information, please feel free to call Susan Valentine at Forward Thinking Personnel.

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