Customer Service Advisors
Veetec Motor Group are looking for Customer Service Advisors, you will be the first point of contact for our customers.
We are looking for people who can support the whole team to meet our objectives with a friendly approach and who are able to work under pressure.
Salary Range: £21k - £22.5k * and with the potential for additional hours
Full time position Monday to Friday 8am to 6pm (8am to 6pm)
(1:3 Saturday’s paid as overtime, 8 – 12 only )
· To deliver an exceptional standard of Customer Service.
· Provide support to the General Manager of the site in key administration areas to deliver site targets and objectives.
· Supporting the General Manager in all administrative duties
· Answering telephones and emails both internally & externally
· Complaints management
· Invoicing/banking/ taking payments
· Health & Safety Support
· Insurance Company Portals
· Handling/ managing the claims processes and procedures – insurer/fleet/in-house/retail etc. as agreed within Insurer Service Level Agreements
· Arrange deliveries and collections of vehicles with the relevant paperwork in place
· Filing and cleansing of systems and data
· Ensure all the offices and customer facing areas are clean and tidy
· Knowledge of Vehicle Manufacture approvals
· Perform other duties in support of other team members as required
· Prepare reports in accordance with agreed guidelines