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4 months ago
KPI People Ltd
Salary: £15000 - £16000 per annum
Location: Bedford
Job type: Part Time
Contact: Katie Watson
Category: Aftersales, Aftersales Manager
Join us as a Customer Relations & Quality Manager (Part Time) and you will be responsible for supporting the management team in maintaining the quality standards of the business.
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This will include: assisting Line Managers with the analysis of key performance indicators; identifying trend formation and recommending measures for business improvement; facilitating quality-related management meetings; co-ordinating the results of audit-related activities; and helping to promote, maintain and coach in the understanding of quality systems and processes.
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You will monitor customer satisfaction results and identify trends and root causes to action in conjunction with Line Managers. You will also be responsible for facilitating customer feedback.
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Previous experience is not required, although a passion for maintaining high standards is. Further to this, you need to have the ability to communicate effectively with colleagues at all levels within the business; have excellent attention to detail; work on your own initiative; and be able to meet deadlines.

Working Hours:
Monday - Friday 9am-3pm or 10am-4pm, or a three day week of 8am-6pm.

£15,000

Key Skills: Customer Relations and Quality Manager, Customer Services, Warranty Administrator, Bedfordshire, Bedford, Buckinghamshire, Milton Keynes, Motor Trade

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