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3 months ago
Carbase
Salary: £20k per year + commission with OTE of £24,000
Location: Bristol
Job type: Permanent
Contact: Emily Chapple
Category: Customer Services Jobs

What we are looking for

Due to continued expansion and our ongoing success, we are looking for assertive, calm and enthusiastic people to join our Collections and Handover team. This team is responsible for administering the vehicle collections process ready for a professional and smooth customer handover.  You will organise and handle customer vehicle collections, delivering an experience that exceeds customer expectation.

Working Pattern

You will be working on a rota basis covering Monday to Sunday.  One week 1 day off, One week 2 days off (includes evenings, every weekend & bank holidays).

What you will be doing

 

  • Delivering a consistent high quality of service for every customer
  • Working to a work schedule, and planning own time and activity accordingly
  • Working with sales teams to ensure customer collection appointments are well managed
  • Ensuring adequate inspections for all vehicles prior to customer collection
  • Checking ‘boxes’ for handover e.g. checking all documentation is present and correct including V5, MOT, Servicing, Order form etc. and ensuring they are ready for collection
  • Identifying any issues and ensuring they are rectified
  • Setting up documents and data checking
  • Meeting customers to perform handover
  • Upselling of products on collection e.g. service plans, warranties, GAP
  • Dealing with customer issues and queries
  • Dealing with part-exchanges e.g. moving cars, taking photos
  • General administration work associated with pre-delivery inspection, handover and dispatch of vehicles
  • Contacting customers after collection to resolve any issues and build an ongoing relationship with the Company

What we need from you

  • A minimum of English and Maths at Grade C or above, GCSE level or equivalent
  • A Level 3 NVQ in Business Admin/Customer Service would be advantageous
  • A full, valid, UK driving licence
  • Confident computer user, including use of systems & databases
  • Assertiveness
  • Confidence
  • Approachability
  • A good eye for detail
  • A hands-on approach
  • Excellent communication skills
  • Excellent customer care skills
  • Excellent organisation skills
  • Excellent communications skills
  • Enthusiasm and flexibility
  • Ability to manage your own time, resources and workload effectively
  • Previous experience in the Automotive industry would be advantageous

What we offer

  • Competitive remuneration package 
  • Competitive annual leave entitlement, increasing with service
  • Contribution based pension scheme
  • Service linked company sick pay
  • Health & Wellbeing support through 'Ben'
  • 'High street' shopping discount scheme and discounts on in-house car purchases & servicing
  • Childcare voucher scheme
  • Eyecare voucher scheme
  • Paid compassionate leave (subject to criteria)
  • 'Refer a Friend/Family' scheme
  • Development & progression opportunities

 

Upon receipt of your application, Carbase will be the Data Controller of your personal data. Carbase will hold all the information you have given on this application form for legal requirements and for the purposes of personnel administration and statistical analysis. Your information will be held on our careers site and will be entered in its current or altered format onto the company’s computerised databases should your application be successful. No information may be passed onto a third party unless contracted to Carbase for specific employment services, without your express agreement unless required by law. If you are not successful in your application you have the right to request erasure of all data.  

 

Carbase is committed to the elimination of all forms of unjustifiable discrimination.  We will actively pursue equality of opportunity for all by seeking to ensure that all prospective and existing employees are treated fairly. 

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