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6 months ago
The Trade Centre Wales Ltd
Salary: Up to £12
Location: Mountain Ash
Job type: Permanent
Contact: Recruitment Team
Category: Vehicle Technician Jobs

Customer Care Mechanic

The Trade Centre Wales are now recruiting Customer Care Mechanics for the region’s most successful used car superstore, with hundreds of cars on display. Our business, established in 1999, is seeking highly trained, thorough, focused mechanics to work in a dynamic team environment. We want the best, the very best! – If that is you, then you will be rewarded with one of the best packages in the industry.

If you Are Level 3 Qualified with Experience, then we want to hear from you.

The Role:

  • The main purpose of your job – is to carry out diagnostic checks and repairs on vehicles that come into our Customer Care Centre.
  • To undertake with due care, skill and diligence all requisite repairs and replacements where necessary to the industry highest standard.
  • The variety of work undertaken in Customer Care involves: Gearboxes, Both Timing Belts & Chains, Engine Repairs as well as light mechanical repairs.
  • Customer satisfaction is of the utmost importance to The Trade Centre Wales and we are looking for good communicators to explain to our customers the fault and planned resolution clearly and concisely.
  • Undertake Road Tests with customers – working with them to help them understand fully the possible reasons for the fault.
  • Working in a team of 4 Customer Care Mechanics you would to be both qualified and time served/experienced mechanic.
  • Follow assignments through to completion and meet deadlines – working closely with both the Management team and Customers to reach a positive outcome every time.
  • Ensure all relevant paperwork is completed accurately and on time.
  • Ability to maintain a safe and productive work environment


  • Essential to hold a full UK / EU Driving Licence
  • Own a stocked tool box and basic servicing items with being able to use these for work purposes
  • Ability to communicate with a diverse work group
  • Experienced in communicating effectively with customers, in a clear and concise manner
  • Experienced as a Vehicle Technician / Mechanic
  • Relevant City and Guilds qualification
  • Level 3 Qualification or equivalent OR 5 years experience in a workshop environment


  • 22 days paid annual leave
  • Pension Scheme
  • Free Parking
  • Childcare vouchers
  • Cycle to Work Scheme
  • Free Uniform
  • Free Eye Tests

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