Customer Care Advisor,
Contract Type: Permanent
There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.
About the role
This role supports our busy after sales team in Edinburgh Audi by contacting our customers and ensuring they have had a positive experience with us. You will provide exceptional customer service throughout all customer interactions and identify any additional needs whilst maintaining the high standards of service quality, professionalism and premium service expected by our Group and the Audi brand.
You will have previous experience from a customer service and/or contact centre role and have a positive energy and passion for providing a great service experience as well as enthusiasm for the Audi brand. You will have an excellent telephone manner and a drive to exceed customer and doing the right thing by our customers. By representing a prestigious brand, you will have exemplary communication skills (both verbal and written) and demonstrate a thorough approach to work, with a focus on the customer journey.
In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.
As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Please note: We will close vacancies once the required quality or number of applications has been received.