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about 1 month ago
Spear Recruitment Ltd
Location: Richmond
Job type: Permanent
Contact: Lisa Street
Category: Customer Services Jobs

Customer Advisor - Self Storage

Location: Richmond, London

Salary: £19,000 per annum

Hours: 9am to 6pm Monday to Friday with 1 hour for lunch, Late night every other Thursday from 10am to 7pm (Must be flexible to cover sickness/ holidays during the weekend as and when required)

Our client is currently recruiting for a Customer Advisor to provide cover at their self-storage based in Richmond

The Person:

Your role will be pivotal in ensuring company profitability through the provision of continuous sales activities, excellent customer service and a high level of organisational skills. Our client is looking for someone with the ability and drive to make a difference, demonstrating a high level of commitment to customer care values and presenting a professional image at all times.

You must be customer focused and flexible with excellent communication and interpersonal skills, good numeracy skills and possess a genuine interest in sales.

You will also be responsible for assisting the Supervisor in all aspects of running and developing the self-storage business by achieving targets in the sales of our units and merchandising and providing every customer with an outstanding service.
Applicants must have a good level of general education including Maths and English and be IT literate with practical experience of working within a customer service environment.

Key Tasks:

  • Answering all telephone enquiries efficiently and satisfactorily
  • Advising customers of cost and services, both on the telephone and in person
  • Showing potential customers around the premises
  • Up selling storage products and services including cold calling
  • Preparing customer contracts
  • Sending mail merges
  • Collating customer details and maintain database
  • General housekeeping ensuring the premises are kept neat and tidy

Previous experience would be an advantage.


  • 22 days annual leave increasing on tenure plus 8 days bank holidays
  • Eyecare Vouchers
  • Loyalty and Long Service Awards
  • Life Assurance (after qualifying period)
  • Workplace Pension Scheme

Spear Recruitment Ltd is an Employment Agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973.

Spear Recruitment Ltd are on Facebook and you can follow us on Twitter @spearrecltd and on Instagram @spearrecruitment

Copyright Spear Recruitment Limited 2014.

Use of all or any part of this advert to or in any media, without Spear Recruitment Ltd prior written permission is prohibited and may result in criminal or civil actions.

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