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about 1 year ago
Auto Talent
Salary: £18000 - £25000 per annum + bonus scheme + benefit
Location: Winchester
Job type: Permanent
Contact: Chris Radford (Auto Talent)
Category: Telesales Jobs

Team Leader Customer Contact Centre - Winchester Area

Salary £18,000 - £19,000 plus bonus (OTE £27,000 - £30,000)

The main purpose of this Team Leader role is to drive the performance of the team such that it increases sales and improves customer service and satisfaction with the development of relationships with the customer

  • Plan, organise, direct, coach and motivate all team members
  • Managing the teams to achieve acceptable targets for completed daily calls, lead generation and conversion to invoiced business as set by the Head of Customer Support/ After Sales Director/ Manufacturer and maximising the profit of the team
  • To ensure team and individual performance targets are met and identifying any training needs by monthly one-to-one performance reviews (working alongside external sources if necessary)
  • To allocate relevant calls to the relevant personnel and ensure that contact is attempted on all calls made available
  • To ensure all information boards are updated on a daily basis with call stats/ leads/ bookings/ relevant information to drive your team
  • Managing customer complaints on behalf of your team to ensure adequate resolution
  • To maintain prospect and customer databases, maintaining communication strategy for both and explore opportunities to create new business
  • Report to the Head of Customer Support on a daily basis with previous day's activity and any ongoing concerns
  • To provide front line support to the retailers and customers in all aspects of CRM and to promote and champion the importance of CRM within the retail site
  • To provide adequate cover in the absence of other Team Leaders
  • To achieve all key result areas required for this role

The successfuul applicant will have a minimum of 2 years contact centre / telesales management and posess excellent communication, people management skills and you should also possess strong organisational skills

Salary £18,000 - £19,000 plus bonus (OTE £25,000 - £30,000)

If you want to be part of a genuinely friendly team, with a superb atmosphere and lead by a fantastic management team - please apply now!

Due to the volume of applications we receive we will only be able to contact you should your skill set and experience match our client's requirements.

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