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4 months ago
Renault Retail Group
Salary: £18,500 pa OTE £24,000
Location: Salford
Job type: Permanent
Contact: Petrina Beck
Category: Customer Services Jobs

Here at Renault Retail we sell 1 in 4 Renaults in the UK and we’re manufacturer owned. 

Renault Manchester seeks a contact centre advisor to join our Service Support Team in Salford (M3).

The role will involve arranging service and MOT appointments for our customers at their local Renault Retail Group Dealership. Calls are mainly inbound with follow-up calls to customer when necessary. Mutual dialogue and cooperation will be needed as customers must be completely happy with their service/MOT appointment date, time and dealership location.

Previous job experience from any call centre sector is welcomed. You will need to be positive, enthusiastic, friendly and used to dealing with a high volume of customer enquiries or appointment bookings in your current or most recent role.

You will have an excellent telephone manner as well as being willing and able to learn new computer systems quickly and effectively.

Our shift patterns are set 4 weeks in advance and comprise:

  • Alternating working week:
    • Monday to Friday, 5 days; and
    • 4.5 weekdays plus half-day Saturday
    • 30 minute lunch break and 2 15 minute breaks in the morning and afternoon
  • Our rotas involving work between
    • Weekday shifts between 8am and 7pm
    • 8.30am-12.30pm on Saturdays (up to 2 Saturdays per month)

Package includes:

  • £18,500 pa basic salary
  • £24,000 OTE paid monthly and is uncapped – our top earners are achieving £26,000!
  • 24 days annual leave plus bank holidays
  • Great pension scheme
  • Friends and family discount on new and used cars
  • Exciting career prospects within the company

The monthly bonus scheme is based on KPIs including appointment conversion rate, call volume handled, customer data capture, customer satisfaction score and mystery shop score. If your current job involves similar KPIs then we’d love to hear from you! 

Renault Retail Group:
proud winner of
Automotive Management for 'Best Training & Development Programme Award', 2018
Trader Industry ‘Employer of the Year Award’, 2017, Finalist, 2018
and Finalist in the
Personnel Today ‘Award for Talent Management’, 2017



Apply to us directly NOW including your CV and a brief covering letter, for the attention of Petrina Beck.

Strictly no agencies please.



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