Renault Manchester seeks a contact centre advisor to join our Service Support Team in Salford (M3).
The role will involve arranging service and MOT appointments for our customers at their local Renault Retail Group Dealership. Calls are mainly inbound with follow-up calls to customer when necessary. Mutual dialogue and cooperation will be needed as customers must be completely happy with their service/MOT appointment date, time and dealership location.
Previous job experience from any call centre sector is welcomed. You will need to be positive, enthusiastic, friendly and used to dealing with a high volume of customer enquiries or appointment bookings in your current or most recent role.
You will have an excellent telephone manner as well as being willing and able to learn new computer systems quickly and effectively.
Our shift patterns are set 4 weeks in advance and comprise:
The monthly bonus scheme is based on KPIs including appointment conversion rate, call volume handled, customer data capture, customer satisfaction score and mystery shop score. Top operators are earning over £26,000 pa inclusive of bonuses. If your current job involves similar KPIs then we’d love to hear from you!
Fringe benefits include 24 days annual leave, pension, employee benefits.
Renault Retail Group:
proud winner of Automotive Management for 'Best Training & Development Programme Award', 2018
Motor Trader Industry ‘Employer of the Year Award’, 2017, Finalist, 2018
and Finalist in the Personnel Today ‘Award for Talent Management’, 2017
HOW TO APPLY
Apply to us directly NOW including your CV and a brief covering letter, for the attention of Petrina Beck.
Strictly no agencies please.
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