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10 months ago
Salary: Competitive Salary & Great Benefits
Location: Wembley
Job type: Permanent
Contact: Recruitment Team
Category: Customer Services Jobs, Aftersales

“When it comes to customer service, everyone gets the top-of-the-range model.”

Our dealership is fuelled by smiles. The ones on our customers’ faces, because they know that they can trust our honest advice, brilliant technicians, our attitude to make it happen and great models. And the ones on our colleagues’ faces, as they love being part of close-knit, local team, where enjoying your day at work is a given.

You can also rest assured that you’ll enjoy real security and the rewards your talents deserve, whether your skills lie in customer service, sales, admin, operations or the technical arena.  That’s because we’re investing in our business, and our colleagues to create the benchmark in our industry and become the envy of our competitors.

When customers come to us for help after an accident, we want to get them back on the road as quickly and painlessly as possible. That’s why, as the Claims Handler at our Accident Repair Centre, you’ll play such an important role. It’ll be your job to ensure that each and every customer receives exceptional service from the moment they walk through the door. Your day-to-day duties will include:

  • dealing with bodyshop phone calls and helping walk-in customers, directing them to the right person
  • preparing and explaining estimates and invoices to customers
  • providing customers with frequent updates on the progress of their vehicles
  • arranging courtesy services to make sure their experience is easy and hassle-free
  • using administration processes to help the department run smoothly

If you want to apply for this job, you’ll need to give us specific details about your experience and skills so we can understand why you’re right for the role. For this position, you’ll need to show us, with examples, that you have:

  • fantastic administration skills, gained from previous experience in a similar role
  • excellent communication skills and the ability to give great customer service
  • the ability to strike up good relationships with our customers and our people
  • drive, commitment and enthusiasm along with willingness to contribute to your team


In return, we offer excellent long-term prospects and a structured approach to training and development. This could be the start of a journey that will take you as far as you want to go…


For the right candidate this position will offer: 

  • Industry leading package
  • 33 Days Holiday
  • Life Assurance
  • Company Benefit scheme



When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.

For your first 3 days in the business, you’ll be attending our fantastic residential induction academy.  This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. 

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