Position: Aftersales Support Manager
Location: Southampton, Hampshire, SO15 0LP
Salary: £25,000 - £30,000 OTE
Hours: Full Time: 45 hours per week- 08:00 - 18:00 MON - FRI + Every Other SAT 08:30 - 14:00
Imperial Cars are a multi award winning used car dealership with branches across the UK. We currently sit at 9th place in the list of the ‘Top 50 Independent Used Cars Retailers in the UK’ (Source: MotorTrader magazine - Nov 2017) and are widely recognised as the Nation’s favourite and fastest growing Used Car Dealer Group.
We have a fantastic job opportunity for an Aftersales Support Manager that has excellent customer service and telephone skills. Working as the Aftersales Support Manager, you will be responsible for conducting outbound and receiving inbound calls in a professional manner, manage the day to day bookings in relation to servicing, MOT’s and repairs, and also maintain the database information accurately giving out relevant information to customers while liaising with the Aftersales teams.
As the Aftersales Support Manager, you will have experience in taking inbound and making outbound calls to prospective customers generating appointments in relation to special promotions and service work, previous service advisor experience is essential.
The successful candidates will demonstrate:
• The ability to establish a clear understanding of symptoms/problems the customer is experiencing with their vehicle and liaise accordingly with the Aftersales teams.
• Previous experience of automotive servicing process within an automotive / vehicle retail operation would be an advantage.
• Experience in calculating charges for parts, labour, service repairs and providing necessary estimates to customers.
• The ability to use a database to ensure the workshop time is fully utilised.
• Proven success in providing a first-class customer service experience.
• Strong organisational and customer service skills on the telephone.
• Excellent written and verbal communication skills.
**According to Auto Trader’s ‘Motor Trader Magazine’, Imperial Cars currently sit at 10th place in the list of the ‘Top 50 Independent Used Cars Retailers in the UK’
In the recent 2017 ‘Car Dealer Magazine Awards’ we were voted 1st in the ‘Used Car Supermarket of the Year’ category
**In the 2016 ‘Car Dealer Magazine Awards’ we were 2nd in the ‘Used Car Supermarket of the Year’ category, and also 2nd in the top 140 of ‘Most Influential Dealers on Twitter’
We currently have 12 branches in the UK: Southampton, Chertsey, Northampton, Portsmouth, Fleet, Swanwick, Halesowen, Mountsorrel, Exeter, Ipswich, Newport Pagnell, and Grangemouth in Scotland
**In the Auto Trader ‘Click’ awards we were voted ‘Used Car Supermarket of the Year’ in 2015, ‘Digital Forecourt of the Year’ in 2016, ‘Data Driven Retailer of the Year’ in 2017, and ‘Digital Retailer of the Year’ in 2017