Broker Sales Support Advisor

Broker Sales Support Executive - VW Cheltenham

Proactively and professionally, manage and grow broker sales opportunities and profitability through excellent customer Service. This is an office-based role and requires excellent commercial awareness, communication and relationship building skills.

Main Responsibilities

• Providing competitive quotations for Contract Hire and other vehicle funding products
• Ensure all compliance processes are understood and followed as per Inchcape Policies
• Deliver an incredible level of customer experience to our broker partners
• Provide accurate up to date information and ensure customer records are maintained in line with Company and manufacturer standards
• Ensure service level agreements are adhered to at all times
• Proactively promote specific vehicles and campaigns as directed by the Broker sales Manger
• Understand vehicle and deal offer for brands you are responsible for
• Utilise and be competent using all funder platforms as directed by Broker Sales Manager
• Proactively manage a renewal process for existing customers to maximise retention
• Comply with company policies and processes in relation to your role directly as well as the wider business

The Ideal Candidate

• Previous experience within a similar role 
• Incredible customer service skills
• Self motivation and highly organised
• Excellent communication skills, verbal and written
• Drive to exceed targets
• Computer literacy
• A fantastic coping strategy to work under pressure

Benefits

• Vehicle purchase discounts – There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
• A pension that pays – Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
• Save as you earn plan- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
• Life Assurance – we give you the peace of mind when you need it most
• Health Shield Cash Plan – Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
• Employee Discounts with The Showroom – make your salary go further with the discounts and cashback offers available at over 1000 retailers
• Discount Gym membership – keep fit with our big brand gym & fitness offers
• Cycle to work scheme – get a new bike, equipment or both
• Employee Assistance Programme – We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
• Customer Introduction Reward – refer someone to buy a car from us and we’ll pop some extra cash in your pay check.
• Holiday allowance rising with length of service – We reward long service with extra holiday
• Great career development – Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team
• And much more….

Inchcape is a leading independent global automotive distributor and retailer.  We are present in 36 national markets and operate as a key strategic partner to the world’s foremost premium and luxury car brands for whom we provide an effective, well-financed and customer centered route to market for vehicles and parts.

Inchcape, which is listed on the London Stock Exchange, employs 15,000 people worldwide and recorded sales of £6.8 billion in its last financial year.
We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

We operate across every link of the post-factory automotive value chain for our OEM partners, providing a highly efficient, customer-focused route to market that delivers shared rewards at every stage.

We have 170 years of successful international trade experience based on a spirit of innovation that still thrives within the organisation

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

We are excited about the future. Could we be a part of your future plans too?