Recruiting on behalf of our client for a Breakdown call handler to be based at Head office depot in Bristol

You will act as first point of contact, where you will deal with the management of company vehicle breakdowns

Correlation of all relevant details from the initial breakdown call

Loading this information into bespoke computer system

Placement of the work with an appropriate recovery agent

Tracking the progress of the work while under repair

Keeping the customer informed at all the key stages of the repair

Advising all interested parties when the work has been completed

Making sure that the vehicle is either delivered to the customer or collected

Confirm exact location of breakdown using a Map Point system

Determine nature of the breakdown and acquire as much information about the fault/problem from caller

Determine if the vehicle is in a warranty period

Create a Work Order job as well so that the owning depot can track the job

From the breakdown details determine if the job is chargeable, covered by warranty or to the customer

Forward any purchase order enquiries to the correct depot following breakdown purchase order number

Skills

GCSE in English and Math

Computer literate

Excellent Customer Service

A Call Centre background

Have experience of the Commercial Vehicle industry

Experience of working as part of a team in a pressured environment

Experience

Past experience of working in a busy, pressured environment

Enjoys working to time frames and prefers to be busy

Likes to see a problem through from start to finish

Genuine desire to meet/exceed customer/client expectations

Past experience in motor industry would be an advantage

A confident and positive attitude and approach to dealing with customers/clients

Excellent questioning and listening skills

Consistent and professional telephone manner, when dealing with internal and external queries

Working hours

Monday to Friday including alternate Saturday mornings until 12.00pm

6am - 3.30pm

7.15am - 5.15pm

8.30am - 6pm