Customer Care Manager / Senior Service Advisor - Prestige Main Dealer, Swindon
£30,000 + £35,000 OTE + Company Car
Our client, a prestige main dealer in Swindon is looking for a Senior Service Advisor/ Customer Care Manager to look after the Front of House team.
As a Customer Care Manager you will lead, motivate, manage and drive your team to provide customer service excellence, whilst delivering against the Client's key performance indicators. Our Customer Care Managers ensure the Retail Centre is well managed and take responsibility for the Hosts and Car Park Hosts. They work closely with other departments, are hands on with the day to day running of the Retail Centre and achieve the highest standards set out by the Brand.
You will have a customer-centric attitude and committed to delivering excellent service to all our customers
To be a success in this role, you will have
A proven track record in customer service
The ability to lead by example, manage and inspire the team to deliver an Incredible performance
Strong customer focus
Great computer literacy
Experience in the Motor Trade is ideal however the client will look at other Customer Service Managers.
To unleash the potential of the host team by setting stretching objectives and providing regular feedback on performance against these objectives.
To ensure that all Hosts have a current PDR to maximise performance and to support individuals development.
To resource the host team appropriately on a day to day and longer term basis, with a quality that is consistent with the Inchcape Way
Ensure that compliance is enforced and that it meets all the obligations relating to the customer experience and to the manufacturers standards
Encourage the host team to review processes to ensure they are working in the most efficient way.
Be receptive to new ways of doing things and actively encourage the host team to try out new ideas
Inspire the host team to deliver an Incredible Customer Experience for every customer that the sales team comes into contact with.
Support the management team to manage customer complaints in a consistent manner .
Customer Care Manager's will receive guaranteed base salary, plus an excellent bonus structure, we also offer great benefits including:
22 days holiday, rising to 25 after 5 years, Company car, Company pension scheme,
Life assurance, Childcare voucher scheme, Discount gym membership, Vehicle purchase discount, Employee Advantage - retail discounts with over 3000 retailers and Cycle to work scheme
For your chance to join a company that only recruits the best - please get in touch with Lindsey Voong at Progress Recruitment, quoting Job Ref PRS12567
Our standard procedure is to speak to you before we send your CV out to any of our clients so please make sure that your contact details are on your CV.