Live Tour Host (Volkswagen Group)

Bringing smiles is what we do at TTEC… for you and the customer. As a SEAT/CUPRA/SKODA Live Tour Product Host with TTEC in Milton Keynes, United Kingdom, you’ll be a part of creating and delivering amazing customer experiences for Volkswagen Group brands, while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing
Do you have a passion for cars and a love of providing great digital customer experiences? Whether it’s, providing live, online product consultations to current owners, virtual tours of vehicles to prospective customers, or creating engaging and inspiring video content for websites and social media, you’ll make the difference between an average or an exceptional customer experience.

Bring your natural ability to connect with people, share your enthusiasm for the product with them and facilitate their next interaction with the company. You'll host live personal virtual tours in a truly innovative Virtual Showroom to help get customers excited about the vehicle, answer their questions and then book a test drive at their local retailer of choice.  You'll combine your interest in virtually marketing cool products with the opportunity to work one to one with a customer to help them find the vehicle that fits their requirements, or to help existing drivers get the most from their vehicles.

In this role, you will report to the Team Lead and work with a team of virtual showroom hosts. Together, you’ll deliver a great customer experience through the Live Tour channel.   

Ready to learn about being “the face” of VW Group brands to customers while providing an engaging experience? Keep reading. 

During a Typical Day, You’ll  

Bring your passion to deliver and produce ‘The Live Tour experience’ in order to ensure achievement of company and client quality goals. Based at our showroom, on the site of the VW Group UK offices in Milton Keynes, you will:

• Become a product expert with detailed knowledge of the SEAT/CUPRA/SKODA range
• Confidently deliver virtual face to face showcases of vehicles to prospective customers, working with them to establish their needs and help them move on in their decision process
• Identify opportunities to create sales leads for retailers
• Answer queries from existing owners and demo how to use vehicle features
• Create video content for use on brand websites and social media, support filming with script writing, presenting, video production and editing
• Facilitate other brand activity such as lead validation and research
• Support the Live Tour Team Lead with daily and weekly reporting
• Undertake training on new or revised services, products or processes 
• Ensure vehicles on Site are clean, fitted with accessories, connected and charging 
• Prepare vehicles for filming
• Support the movement of vehicles in and out of the studio

What You Bring to the Role 

• Strong ability to communicate and connect with customers  
• Interest in and ideally experience of creating video content for online media
• Engaging, personable, rapport builder  
• Strong negotiation, persuasion and influencing skills  
• Open, honest manner, high level of integrity and judgement
• Dynamic and responsive 
• Attention to detail, including ability to develop in depth knowledge of automotive products 
• Good knowledge of Microsoft Office

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership 
• Diverse and community minded organisation 
• Career-growth and lots of learning opportunities for aspiring minds 
• Relocation assistance available
• And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like private medical from day one, holiday entitlement and be clear on statutory holidays as well, paid sick entitlement

Visit https://mybenefits.ttec.com for more information.

A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.