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7 months ago
Marriott Motor Group
Salary: Competitive
Location: Suffolk, Ipswich, Bury St Edmunds, Colchester
Job type: Permanent
Contact: HR
Category: Customer Services Jobs, Aftersales

Salary: Competitive

Passionate about cars? Great. Passionate about customer service? Even better!

Ipswich Audi are currently looking for a Product Genius to create an exceptional customer experience and help customers get excited about our products.
Our Product Genius will be devoted to learning about our products so they can help our customers make the right choice when they buy a vehicle – they’re our experts.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience.

Day-to-day duties
• Welcoming/Hosting customers in the centre and ensuring every aspect of an exceptional customer experience is provided.
• Helping with various marketing activities – from snapping great stock images of our products to dreaming up inspiring content for our social media platforms.
• Preparing the showroom and cars for the day ahead.
• Organising and accompanying customers on test-drives.
• Learning about our products so you can help our customers find the perfect fit.
• Providing relevant information and being there for our customers with all the answers.

Essential skills
• You’ll be a confident communicator who understands that a positive attitude gets great results.
• Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
• As happy working on your own initiative as you are in a team.

You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn.

In cases where we receive a high volume of applications for a post, it may be necessary to bring the closing date forward. You are advised to submit your application as early as possible to avoid disappointment.

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