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about 1 month ago
Marriott Motor Group
Salary: Competitive
Location: Suffolk, Ipswich, Bury St Edmunds, Colchester
Job type: Permanent
Contact: HR
Category: Service Advisor Jobs, Service Manager Jobs, Servicing and Repairs

Salary: Competitive

Assistant Service Manager

A position has become available at Bristo’s Ipswich for an Assistant Service Manager. As an Assistant Service Manager, you will play a crucial role in assisting the Service Manager in driving our business forward and inspire the team to ensure that every customer’s experience is exceptional.

The ideal candidate will be friendly, professional, naturally confident, with proven managerial experience and strong leadership skills. You will have the ability to implement change and strengthening our business.

As an Assistant Service Manager your key responsibilities will be:

  • Maintain standards of performance of the and service teams through effective coaching and performance management
  • Assist in recruiting and select team members in line with organisational requirements
  • Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators
  • Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales)
  • Maximise commercial opportunities through developing and implementing campaigns within specific market sectors
  • Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted
  • Ensure all Service processes meet HSO requirements and that they are implemented in a consistent manner

In cases where we receive a high volume of applications for a post, it may be necessary to bring the closing date forward. You are advised to submit your application as early as possible to avoid disappointment.

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