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about 1 month ago
MSX International
Salary: Up to £40,000
Location: South East
Job type: Permanent
Contact: Johanna Smith
Category: Customer Services Jobs

Could you work with our Honda Motorcycle Dealers to improve their aftersales performance through coaching and best practice implementation? Do you have the ability to inspire others to maximise performance?  If the answer to these questions is yes and you have a love of motorcycles, we would like to hear from you.     

As a Honda Motorcycle Area Customer Manager (ACM) with the MSXI Global group, you will have the opportunity to work with the biggest motorcycle brand in the world supporting their Dealers to operate efficient and effective aftersales businesses.  

The ideal applicant will have dealer network management experience within the motorcycles, as well as a passion for the industry.

This is a field based role covering the South East and East Anglia, therefore you will ideally reside in this area.


Candidate Specifications:

You will be responsible for a number of Dealers within a defined territory.  Your objective is to deliver the region’s parts, accessories and Hondacare retention products sales targets as well as achievement of operational and customer satisfaction metrics. 

  • Visit and build relationships with key Dealer team members

  • Identify areas for aftersales business performance improvement

  • Implement and drive the Honda aftersales development process

  • Provide on-site coaching in aftersales best practice

  • Develop Dealer action plans to positively address performance and process gaps

  • Report to the Honda management team your region strategy, action plans and results

  • Dealer network management and motorcycle experience is a prerequisite


Working Pattern and location:

  • 40 hours per week (Monday – Friday)

  • Home based visiting Dealers across the South East and East Anglia

  • Attend regular meetings at the Honda Headquarters in Bracknell




What we can offer you:

  • Competitive salary (circa £40K)

  • Honda company car

  • Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.

  • Potential to progress within the company, with global opportunities updated regularly.


About MSXI:

With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

  • Warranty & Technical

  • Parts & Service

  • Retail Performance Management

  • Customer Engagement

  • Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. 


Apply now:

To apply for this role please email your CV to the UK Recruitment team. Shortlisted candidates will be invited to attend a telephone interview and face to face interview in our Colchester office.


MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.

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