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about 1 year ago
Salary: £18000 - £20000 Per Annum £18,000 Basic Salary plu
Location: Lincolnshire
Job type: Permanent
Contact: Phil Hutchinson
Category: Customer Services Jobs, Aftersales

Our client are a franchise dealer group - who are looking for an aftersales professional to join their busy team in a freshly created role of Aftersales Retention Manager.

This role would suit someone currently working in a franchised dealership in aftersales or someone with motor trade experience.
The ideal candidate will be an excellent communicator, with a professional telephone manner and be self motivated.


Scunthorpe, Lincolnshire.

Salary and Benefits:

£18,000 Salary plus Bonus OTE £20,000

Type of Role:

This is a full time permanent role working Monday to Friday.

Key Tasks and Responsibilities:

* To try and make loyal Aftersales customers remain loyal.
* To get lapsed customers to return.
* To find unknown customers and introduce them to the retailer network
* Identify and monitor the current performance of the Aftersales business.
* Work with the Aftersales management team to ensure Aftersales growth is optimised.

Skills and Experience Required:

It is essential that you have a minimum of 12 months current or recent experience as a Service Advisor in automotive retail which could include a Franchise Dealership, or have relevant auto trade experience and you must hold a full valid driving licence.

The ideal candidate will be able to demonstrate high CSI scores, achievement of sales objectives, clear and effective communications and a friendly but professional approach with customers.

How to Apply:

Apply by submitting your CV on line and in absolute confidence ensuring we have all your contact details including mobile telephone number and personal e-mail address.

Please note that as a member of the IOR (Institute of Recruiters) we never forward CV's to clients without having fully discussed the role with you and gained your permission to do so.

Should you not have been contacted within 5 days you can assume on this occasion you have been unsuccessful but we may contact you at a later date with similar opportunities for Service Advisor roles.

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