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Aftersales Retention Executive (Part-time)

Bowker Preston
Preston, Lancashire, England
Onsite
Part time
12 days ago

A new part-time position has arisen in our Aftersales Call Centre at Bowker Preston BMW & MINI, for a Retention Executive.

The objective of the position is to drive work into our Aftersales department to increase profitability, making inbound and outbound calls to existing BMW and MINI owners with customer satisfaction and retention being the main focus.

The successful candidate will be an excellent communicator who is driven, has an outstanding telephone manner and can demonstrate the following qualities and knowledge:

  • Passion for customer service
  • Ability to manage own workload
  • Enthusiastic
  • Ability to work under pressure
  • Able to work as part of a team whilst using own initiative
  • Maximise business opportunity, upselling products
  • Accurate data inputting
  • Self-motivated and target driven
  • Adhering to brand standards

Previous experience in this or a similar role is essential, and a sales background would be a distinct advantage.

Working days are Wednesdays and Thursdays 8:30am – 5:30pm,  with Saturday mornings 8:30am – 12:30pm on a rota basis paid at overtime.

As you will be working with a highly successful and award-winning Retailer, the position offers:

  • 25 days holiday (plus bank holidays), additional day’s holiday on your birthday – pro-rata for part-time employment
  • Discount retail shopping platform
  • Preferential family rates on BMW, MINI and BMW Motorrad
  • Company pension scheme
  • Death in Service policy
  • Work wear supplied
  • Childcare voucher scheme
  • Cycle to work scheme
  • Training, coaching and development funded
  • Incentives and rewards
  • Free tickets to local and national events
  • Staff social events
  • On site car parking

If you are interested in a career with this successful Motor Group, please apply with your full CV and a covering letter.

Please note if you do not hear from us within 2 weeks of submitting your application then you should assume that, unfortunately, on this occasion you have been unsuccessful. In line with GDPR, all details of unsuccessful candidates will be securely disposed of.

By applying for any of our vacancies, you are agreeing to our Privacy Notice, a copy of which can be found on our website (see footer section).

ABOUT

Bowker Motor Group

company Size
201-500 Employees
Founding year
1984

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Aftersales Retention Executive, Aftersales & Service in Preston, Lancashire, England, United Kingdom

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