AFTERSALES MANAGER - CROYDON
Wage: Dep on Experience plus bonus
Contract: Permanent, Full-time
Job Ref: DB2019230
This key position has a major part to play in achieving dealership success by providing a professional service to our Service customers. Previous experience as a Service Advisor within a car dealership is a essential.
Monitor continuously the achievement of Customer Service levels and provide effective support to the Parts and Sales Departments. Identify problems, agree and take corrective action where required including personnel training, new operating procedures, discipline, etc.
Develop Service Department Plans and Budgets to achieve agreed financial, marketing and targets
Describe and assess Service Department market potential and revenue forecasts
Develop operating expense, capital budgets and profit improvement targets
Create, agree and implement sales, merchandising, advertising and sales promotion plans to support the achievement of Service Department Plans and Budgets
Establish, implement and regularly review the training programme for all productive and non-productive staff to ensure the progressive development of all Service personnel
Contribute as a member of the management team to the development of the business and to the public relations activities of the dealership
Utilise monthly management accounts to monitor and control profitability and productivity of the Service Department, including monitoring workshop efficiency, debtors and working capital
What we’re looking for:
Current Aftersales or Service Management experience is essential
PLC experience is desirable, as is brand experience working with premium or prestige brands
Experience delivering an upper quartile CSI performance as well as consistently delivering an above budget financial performance
If you would like to know more about this exciting opportunity, please get in touch and send your current and accurate CV to find out more! Our standard procedure is to speak to you before we send your CV out to any of our clients so please make sure that your correct contact details are on your CV.