Job Title: Aftersales Manager
Location: Cheltenham & Gloucester Mitsubishi
Are you an experienced Aftersales Manager looking for your next challenge?
CCR Motor Co Ltd are the largest group of franchised Mitsubishi dealerships in the South West; backed by a team of dedicated professionals and high quality products and services we represent the Mitsubishi brand with confidence, knowledge and pride.
If you want to work for an award winning motor group then this may be the opportunity for you.
Based at our Cheltenham & Gloucester site, as an After Sales Manager, the main purpose of your role is to ensure that the After Sales departments achieve their objectives and deliver excellent service to all customers.
Your main duties and responsibilities will be as follows:
To achieve personal targets
To successfully manage and coach the Service and Parts teams to drive growth and the achievement of their targets
To manage the diary on a daily basis to ensure there is an optimum amount of work booked to achieve objectives
To manage effective communication between the Service and Parts departments to ensure that parts are ordered in a timely manner to maximise ‘first fix’ opportunities
To ensure sufficient resources are available to meet servicing requirements
To conduct regular reviews of key operating controls
To oversee the department’s Customer Satisfaction Survey performance
To ensure that all company, franchise and trade association policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to within the After Sales Departments
To organise and participate in marketing activities promoting the dealership and after sales activities, as required
To maintain an appropriate level of training for all staff in the department commensurate with job role and franchise requirements
In exchange we offer a competitive salary and benefits package as well as use of a company demonstrator vehicle