13 days ago
Our Client, a commercial vehicle main dealer in Huntingdon have the requirement for an Aftersales Executive to join their team.
As an Aftersales Executive, you will be a primary point of contact for customers who require their vehicles servicing/maintaining.
Your key responsibilities will include: managing the flow of information between the Workshop Team, you colleagues within the wider Aftersales Team and the customer; accurately qualifying documenting the customer’s needs and requirements; confirming information such as the Customer’s contact details and payment method; calculating workshop capacity using a bespoke system;; managing the allocation and administration of courtesy service vehicles; ensuring that customers fully understand the work that has been carried out; and proactively addressing any issues.
The successful candidate must possess excellent interpersonal communication skills; together with a genuine passion for customer service excellence.
Previous experience is required for this role; as is a full UK driving license, due to the need to manoeuvre customers’ vehicles onsite.
Monday - Friday 07:30AM - 17:30PM & 8:00AM - 18:00PM
Saturday (1 in 3) 08:30AM - 16:00PM
£21,000 + bonus
Cambridgeshire, Huntingdon, Peterborough, Kettering, Bury St Edmunds, Bedfordshire, Bedford, Motor Trade, Service Advisor, Customer Services, Aftersales Advisor, Parts Advisor
3 days ago
only 25 days until close