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13 days ago
KPI People Ltd
Salary: £21000 - £27000 per annum
Location: Huntingdon
Job type: Permanent
Contact: Simon Owens
Category: Servicing and Repairs
Our Client, a commercial vehicle main dealer in Huntingdon have the requirement for an Aftersales Executive to join their team.

As an Aftersales Executive, you will be a primary point of contact for customers who require their vehicles servicing/maintaining.

Your key responsibilities will include: managing the flow of information between the Workshop Team, you colleagues within the wider Aftersales Team and the customer; accurately qualifying documenting the customer’s needs and requirements; confirming information such as the Customer’s contact details and payment method; calculating workshop capacity using a bespoke system;; managing the allocation and administration of courtesy service vehicles; ensuring that customers fully understand the work that has been carried out; and proactively addressing any issues.

The successful candidate must possess excellent interpersonal communication skills; together with a genuine passion for customer service excellence.

Previous experience is required for this role; as is a full UK driving license, due to the need to manoeuvre customers’ vehicles onsite.

Working Hours:
Monday - Friday 07:30AM - 17:30PM & 8:00AM - 18:00PM
Saturday (1 in 3) 08:30AM - 16:00PM

Salary:
£21,000 + bonus

Key Skills:
Cambridgeshire, Huntingdon, Peterborough, Kettering, Bury St Edmunds, Bedfordshire, Bedford, Motor Trade, Service Advisor, Customer Services, Aftersales Advisor, Parts Advisor

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