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about 1 month ago
Foray Motor Group Ltd
Location: Poole
Job type: Permanent
Contact: Dan Scrivens
Category: Aftersales

An exciting opportunity has arisen to join our busy aftersales contact centre, based at our Poole office, within English Ford.

English Ford is our largest dealership within the group. Our group is spread out across the South-West, with locations in Andover, Salisbury, Southampton, Shaftesbury, Poole, Dorchester, Yeovil, Chard, Taunton and Bridgwater. In this role, though you will be based in Poole, you will be working on behalf of the entire group and liaising with teams from all sites regularly.

In this important, phone-based, role you’ll ensure our customers are well-informed about their service and MOT due dates, as well as any outstanding maintenance that may be necessary on their vehicle. Our key aim is to retain our customer base, by providing them with accurate information and a pleasant and trustworthy experience throughout their journey.

Key Skills you must possess:

  • A confident, outgoing personality
  • Computer literacy
  • Experience using MS Excel and other MS office
  • A polite and well-spoken telephone manner
  • A positive and driven approach to work
  • Ability to communicate effectively via different channels; e-mail, telephone and written.
  • Ability to work on own initiative at times

Skills that would be advantageous, but not essential for the role:

  • Previous contact centre/telephone role experience
  • Basic knowledge of cars
  • Knowledge of the Ford range of vehicles
  • Previous experience using a DMS (Dealer Management System)

Full training will be given, to introduce you to the company and the role itself.

Hours: 10:00-18:00 Monday – Friday with half an hour lunch breaks (37.5 hours)

Salary: £16.009.00

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